"With the Zoho Analytics integration, IT managers using ServiceDesk Plus can keep track of the key metrics that matter and demonstrate the value of their IT service desk operations in tangible terms to the stakeholders involved." "While raw data and graphs are abundant in IT service desk environments, analysis and insightful recommendations are scarce," said Clarence Rozario, director of product management at Zoho.
Most IT service desk teams are too busy resolving end-user issues to perform those advanced analytics. Acquiring such intelligence, however, typically requires users to spend a lot of time writing complex database queries to mine service desk information.
For instance, knowing hourly patterns of incoming service ticket volumes helps improve resource planning. Timely access to meaningful, IT service management data and reports gives IT managers the intelligence they need to optimize their service desk operations. Available immediately as an add-on module, the Zoho Analytics integration lets ServiceDesk Plus users easily analyze their IT service desk data as well as create insightful reports and visually rich dashboards for informed decision-making. DecemManageEngine, the real-time IT management company, today announced that ServiceDesk Plus, the IT help desk software, is now integrated with Zoho Analytics, thse online reporting and business intelligence application from.
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